Liz Anderson serves as the Policy Innovation Advisor for the Baker Center, where she advises on programming centered on policy innovation and design thinking. Liz has over a decade of experience in behavior change communications, design thinking, facilitation and integrated marketing. She has built design thinking leadership training programs across the public, private and nonprofit sectors, including Serco and the National Park Service (NPS). Liz also led the design thinking curriculum at Georgetown University’s Beeck Center for Social Impact + Innovation in her role as Director of Engagement, serving the student body, as well as private sector and nonprofit clients and partners.
An accomplished strategist and communicator, Liz currently leads the consumer communications strategy for two of Capital One’s fastest growing technology products and four of the bank’s flagship credit cards. Through these efforts, she also supports Capital One’s enterprise narrative on customer experience design and its broader technology story. Before joining Capital One and the Hoya community, Liz focused on applying behavioral insights to building communications and change management strategies for a broad range of clients, including the Environmental Protection Agency (EPA), the City of San Francisco Department of the Environment, the National Park Service, Hewlett-Packard and Samsung. She has won multiple awards for her work, including the Silver Anvil for her contract with the EPA, the PR industry’s highest distinction.
Liz holds a Master of Science from the University of Oxford in Nature, Society and Environmental Policy, focusing on applied social theory. She holds two degrees from Carnegie Mellon University, graduating cume laude with a Bachelor of Science in Policy and Management and a Bachelor of Arts in Hispanic Studies. Originally from Los Angeles, Liz now resides in Washington, D.C. with her husband Tim. They can regularly be found exploring the outdoors in Shenandoah National Park and surfing in the Outer Banks and Southern California.